Smart decisions:optimizing an airline with real data

How we implemented a specialized subdomain and a near real-time repository to improve accessibility to critical data and optimize fuel consumption on flight routes.

The solution: data dispatch subdomain​El desafíoCliente

Cliente

A leading Chilean airline in Latin America, connecting over 120 destinations in 25 countries. Recognized for its focus on customer experience, sustainability, and international expansion.

El desafío

The company faced significant obstacles in its operation:


  • Difficulty in accessing and utilizing information for decision-making.
  • Urgent need to optimize fuel consumption on critical routes.
  • Absence of a centralized data repository for dispatch information.
  • Lack of near real-time data availability, which limited responsiveness.  

The challenge was to design a reliable, agile, and democratized system capable of providing accurate and accessible information to multiple business areas.



The solution: data dispatch subdomain​

The strategy implemented by Acid Labs combined cloud-native technology, data governance, and real-time analytics:


✅ Scalable cloud architecture

  • Ingestion with Pub/Sub and Dataflow.
  • Application deployment on Kubernetes.
  • Orchestration with Airflow.


✅ Data analysis and storage

  • Repository in BigQuery.
  • Visualization and reporting in Looker.


✅ Governance and democratization

  • Implementation of Dataplex for access control and security.
  • Open access to multiple dispatch-related business areas.

Concrete results

In just 3 months we achieved:

Near real-time repository and reporting, improving the availability of updated data.​

Democratized accessibility: all key areas can access and utilize critical information quickly.

Greater process adherence in the dispatch area, thanks to the integration of reliable data into the operational flow.

Practical recommendations to optimize fuel consumption → direct impact on costs and sustainability.

Our Approach

Data as a business product 

This project reflects our commitment at Acid Labs: we do not build isolated solutions, but rather data products that integrate into the real business flow.


Because in Acid Labs, we do it #RadicalmenteMejor

Does your organization also need real-time data to optimize its operation?

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